Change of Mind Returns/Exchanges

If you’ve received your product, and for any reason it doesn’t suit your needs (it doesn’t fit, or the colour doesn’t match your new running shoes for example), then please return within 30 days. If you still have the box, great, if not don’t stress. Fill out the form through the Returns Portal.

• Return shipping at your expense - in some cases we can provide the label and charge for it off the refund
• If shipped from Australia to overseas, then the return must be made to Australia
• The product must be like new and still have the original tags attached
• If making an exchange, please let us know what you would like to exchange for

NOTE: Unless faulty, we cannot accept returns for products purchased on Sale. 

Once we have received and checked the product, then we will process the refund/exchange.

Please note, we cannot reserve the exchange product/s while we wait for your tracking confirmation email.

Exceed Your Expectations (EYE) Guarantee

As runners ourselves, we know how frustrating it is to spend money on something only for it not to last, or for the product to not meet our expectations. Hence we have the Exceed Your Expectations (EYE) Guarantee. At FRACTEL, we believe in the quality of our products and we get just as upset as you do when they do not meet those high standards.

If our product fails for any reason, or does not meet your expectations of what a FRACTEL product should live up to, then please contact us through the Returns Portal and share the issue. We will endeavour to fix the product should it be broken, or offer you a replacement or full refund as soon as possible. 

Buy 2 Get 3rd 50% Off

For these orders, the refund will be net of the discount given - like it had just been a normal 2 item order.

Timing of Refund

Please allow 2 business days for the refund to reflect once we have confirmed the refund.

How to make a Return

Head to our Returns Portal to get in touch.